Frequently Asked Questions
Here are some common questions we get asked.
Printing Services
Q: What types of printing services do you offer?
A: We offer a wide range of printing services including signs, banners, vinyl graphics, custom printing, and promotional products.
Q: Do you offer design services?
A: Yes, we offer design services to help bring your ideas to life. Our team can assist with everything from concept to final print.
Q: Do you offer installation services for large signs or banners?
A: Yes, we offer installation services for larger signs and banners. Our team can handle the installation process to ensure everything is set up correctly and safely.
Q: Do you offer any eco-friendly printing options?
A: Yes, we are committed to sustainability and offer eco-friendly printing options. This includes using recycled materials and environmentally friendly inks. Please inquire for more details on our green printing practices.
Orders and Quotes
Q: How do I request a quote for my project?
A: You can request a quote by filling out our contact form on the website or by calling us directly at (320) 403-2779. Please provide as much detail as possible about your project for an accurate quote.
Q: What is the minimum order quantity for printing?
A: We do not have a strict minimum order quantity, but larger orders typically benefit from better pricing. Please contact us for specific details based on your project needs.
Q: How do I place an order?
A: You can place an order by contacting us through our website, calling us directly at (320) 403-2779, or visiting our location. Our team will guide you through the process and help you with any questions.
Q: Do I need to create an account to place an order?
A: No, you do not need to create an account to place an order. However, creating an account can help streamline the ordering process for future purchases.
Q: How can I get a quote for my project?
A: You can get a quote by filling out our contact form or by calling us directly at (320) 403-2779.
Q: Can I order products in bulk for an event or promotion?
A: Yes, we can accommodate bulk orders for events or promotions. Please contact us with your specific needs, and we will provide you with pricing and options for your order.
Q: Do you offer bulk discounts?
A: Yes, we offer bulk discounts for larger orders. Please contact us for more information on pricing and discounts based on your specific needs.
Q: Do you offer any discounts for non-profits or schools?
A: Yes, we offer discounts for non-profit organizations and schools. Please contact us with your details, and we will be happy to discuss available options.
Production and Turnaround
Q: What is your turnaround time for printing?
A: Turnaround times vary depending on the project. Generally, we aim to complete most projects within 5-7 business days. For urgent requests, please contact us directly.
Q: Can I see a proof before my order is printed?
A: Yes, we provide digital proofs for your approval before proceeding with the print. This ensures that you are satisfied with the design and layout.
Q: What if I have a tight deadline for my project?
A: We understand that sometimes projects have tight deadlines. Please contact us as soon as possible with your timeline, and we will do our best to accommodate your needs.
File and Artwork
Q: What file formats do you accept for print-ready artwork?
A: We accept various file formats including PDF, AI, EPS, and high-resolution JPEG or PNG files. If you're unsure, please contact us for guidance.
Q: How do I know if my artwork is print-ready?
A: To ensure your artwork is print-ready, it should be in the correct file format, at the appropriate resolution (300 DPI is recommended), and include any necessary bleed and trim marks. If you're unsure, our team can review your files and provide feedback.
Shipping and Pickup
Q: Do you ship orders?
A: Yes, we offer shipping options for our products. You can choose to pick up your order at our location or have it shipped directly to you.
Q: How much does shipping cost?
A: Shipping costs vary based on the size and weight of your order, as well as the shipping method selected. We will provide you with a shipping quote when you place your order.
Customer Support
Q: What if I need to cancel or change my order?
A: If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible once production has started.
Q: What if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will work to resolve the issue promptly, whether that means sending a replacement or correcting the error.
Q: What is your return policy?
A: We strive for customer satisfaction. If there is an issue with your order, please contact us within 7 days of receiving it, and we will work to resolve the problem.
Q: What is the best way to contact you for support?
A: The best way to contact us for support is through our contact form on the website or by calling us directly at (320) 403-2779. Our team is here to assist you with any questions or concerns.
Miscellaneous
Q: Do you offer gift cards?
A: Yes, we offer gift cards that can be used towards any of our products or services. Please contact us for more information on purchasing a gift card.
Q: Can I schedule a consultation to discuss my project?
A: Absolutely! We encourage you to schedule a consultation with us to discuss your project in detail. You can use our contact form or call us directly to set up an appointment.
Q: Do you have a referral program?
A: Yes, we have a referral program! If you refer a new customer to us and they place an order, you will receive a discount on your next purchase. Please contact us for more details on how to participate.
Q: Do you have a physical location I can visit?
A: Yes, our address is listed below. We are more than happy to discuss your project in person. Please use the contact form below to schedule an appointment.
Q: What are your business hours?
A: Our business hours are Monday to Friday, 9 AM to 5 PM. We are closed on weekends and major holidays. If you need assistance outside of these hours, please reach out via email or our contact form, and we will respond as soon as possible.